Why Choose Excite IT
Service Level Delivery
SLA compliance. How our clients measure how well we deliver the services promised. Tech industry average is 82%.
Net Promoter Score is the accepted standard for benchmarking client satisfaction by industry. The tech industry average is 58.56
First Call Resolution
FCR is a measurement of the total number of issues reported, that were resolved correctly on the first attempt. The tech industry benchmark is 60%
Client Cost Savings (m $)
Year to date, Client cost savings since introduction to Excite IT services model in comparison to former IT supplier. Less downtime for users, enabling higher productivity